Return & Exchange Policy

• Items must first be returned after approval
• Once inspected, the replacement will be processed
• The exchanged item will be shipped using the original delivery method

If you receive a damaged, defective, or incorrect product:

• Contact us immediately
• Provide clear photo or video evidence at the time of reporting

Due to shipping regulations classifying fragrances as Dangerous Goods (DG):

• Returns are not accepted once shipped
• Refunds are not provided for personal preference (e.g., scent dislike)
• Refunds are only applicable in cases of:
  • Manufacturing defects
  • Incorrect item received

Customers in the EU are entitled to a 14-day cooling-off period.

However:

• Return shipping is the customer's responsibility
• Returns for personal preference are not accepted

We do not accept returns for:

• Custom or personalized items
• Labo Fragrances house blends (if seal is broken)
• Hazardous or flammable products
• Sale items or gift card purchases

Please inspect your order upon delivery.

If there is any issue, contact us immediately for assistance.

• Customs duties and taxes are the customer's responsibility
• If a shipment is refused or unclaimed:
  • Shipping and return fees will be deducted from any eligible refund

Once your return is received and inspected:

• You will be notified of the approval status
• If approved:
  • Refunds are processed within 10–15 business days
  • Issued to the original payment method only
  • Processing time may vary depending on your bank